Help and support

Without Strict Mode, switch it off in the app. With Strict Mode on, tap Ask to turn off, wait out the delay you chose, then confirm, or enter the code your partner holds. The wait always works. We can’t turn Strict Mode off for you.

Add it to your allowed sites in the app, and use Report a wrongly blocked site so we can fix the list for everyone. The report is an email you can read before you send it.

Android switches Accessibility services off when an app is force-stopped, and some phones stop apps to save battery. Open XBlock: Home shows what’s off and how to fix it. Allow XBlock in battery settings, and on Xiaomi, Huawei, Oppo, Vivo and Samsung phones also let it start automatically.

It’s how XBlock reads the address and page title in supported browsers, which app is open, Reels, Shorts and in-app search, and, while Strict Mode is on, the titles of Settings pages that would switch it off. It uses this only to block what you chose and to turn on SafeSearch. It never stores or sends what it reads, and it asks for your consent first.

Not on its own. iOS lets anyone remove an app’s Screen Time access with Face ID, and no App Store app can prevent that for an adult. The lock that holds is in Settings, Screen Time lock with a partner: someone you trust sets your iPhone’s Screen Time passcode and turns on Apple’s own adult-website limit and Deleting Apps: Don’t Allow.

No. XBlock checks web addresses on your phone, and they are never stored as a history or sent to us. We don’t take screenshots and we don’t need an account.

The store you bought from manages it: Google Play subscriptions or your App Store subscriptions. Deleting the app does not cancel a subscription.